Frequently Asked Questions
Managing My Account
1. What's the PIN (Personal Identification Number) used for?
The PIN is an optional layer of security that can be enabled by you the customer. It is turned off by default when you register for Dash. You can enable the PIN by logging into your account and then clicking on Edit Profile and then selecting PIN must be used.
2. Are the numbers for the automated telephone system and text services charged at a premium rate?
We do not use premium rate telephone numbers or text services. All our phone numbers are local rate numbers (0207 118 0015 and 0845 680 0104) which are charged at your standard network operator rates. The in-bound text "short codes" that we use; 80010 (UK) and 51203 (ROI) are also charged at your standard network operator rates.
3. How do I pay for parking by sending an SMS text message in the UK?
Once you have arrived at a location offering the Dash service, send an SMS text message to 80010 in the following format:
PARK [LOCATION CODE] [AMOUNT OF TIME]
So, to park in location 1920 for 2 hours and 30 minutes using your default vehicle you would text:
"PARK 1920 0230" to 80010
4. How do I remove the text message reminder feature from my account?
If you no longer wish to receive parking reminders, please log into www.dashpark.co.uk with your User ID (mobile phone number) and password. Once logged in to your account, click on Edit Profile and deselect SMS Timeout Reminder.
You can also do this by calling the automated phone system on 0845 680 0104 and selecting the option for "main menu" and then "SMS settings" which is Option 5.
5. How can I change the PIN for my account?
Please log into your account and using the "Edit Profile" menu you can change your PIN.
6. Can I add another phone number to my account?
The mobile phone number you registered with is your User ID and therefore cannot be duplicated or linked to another phone number. However, you are able to create other accounts under different mobile phone numbers and use the same credit or debit card and associated vehicles on multiple accounts.
7. How do I cancel my account?
Please email info@dashpark.co.uk with your request.
8. How do I obtain a parking receipt?
To view and print off parking receipts, please log into your Dash account and click on Account Summary. You can click on each individual transaction and print off a receipt. We will also email you a receipt each time you make a parking transaction.
9. I parked using the wrong location code, how do I change it?
Users are unable to change the location code once the parking transaction is confirmed. If you have parked under the wrong location code, please start a new parking transaction with the correct location code.
You will then need to write to the Operator of the parking location to request a refund.
10. What phone number do I call to start a parking transaction?
The automated service line that you can call is dependent on the country that you are in.
In the UK you can dial 0845 680 0104 or 0207 118 0015 or send an SMS text message to 80010.
In the Republic of Ireland (EIRE) you can dial 0818 286 360 or send an SMS text message to 51203.
11. How do I know if Dash is offered at a particular location?
If Dash is offered, you will see the Dash logo and signs saying you are able to pay for parking using your mobile phone. You can also check out our "Locations" page that lists all of the parking locations where Dash is offered.
12. How can I find out if my parking was processed?
If you request a parking session over the telephone, a payment is successfully processed if after confirming the transaction by pressing 1; you hear "your payment was successful". You will also receive an SMS text message receipt. If you do not receive a receipt, re-dial the system and it will let you know whether you have an active parking session or not.
13. I left the location before my parking session expired and now I want to park at another location?
You can send a text message requesting a new parking session with the new location code or call Dash on 0845 680 0104.
14. I can't add more time to my parking, why?
You can extend your original parking session, however, at certain locations there may be maximum parking restrictions and/or no return policies. You won't be able to extend parking beyond the maximum permitted times set by the Operator.
15. The amount that Dash charges is different from the displayed tariff?
By using Dash there may be a separate booking fee and additional charges for receiving SMS text messages which are added to the tariff amount. These are displayed locally at each parking location.
16. What are the charges for using Dash?
Depending on the location the charges for making a transaction are between £0.00 and £0.40 per parking session. Charges for receiving confirmation and/or reminder text messages are between £0.00 and £0.30 depending on the location and in some cases whether the operator may be paying some or all of the Dash charges.
Calls and sent text messages will be charged at your standard network operator rates.
In Ireland, transactional charges are in cents.
17. The parking equipment is not working?
Dash is not responsible for the operation of the physical parking equipment such as Pay and Display machines. Any faults with equipment should be reported to the car park operator.
18. I received a Parking Ticket but I paid by phone/SMS text message/website. What happened?
You may (in error) have entered the wrong location code, perhaps the payment was not confirmed properly, or the incorrect vehicle was logged. These are possible reasons why you may receive a Penalty Charge Notice (PCN), Excess Charge Notice (ECN) or Enforcement Notice (EN). In the first instance you should write to the Operator, although, we will assist if you contact us at info@dashpark.co.uk
19. I didn't receive my SMS reminder text message, why not?
You should always receive a text message reminder if you have chosen this option on your profile. The delivery of SMS text messages is dependent on your mobile phone network. We have partnered with O2 Telefonica in the UK and Ireland to provide a resilient infrastructure. If you do not receive an SMS text message reminder please check that it is enabled within your profile and if the problem persists please contact us at info@dashpark.co.uk
20. What is the short reference used for ?
The Short Reference is a two letter code you can associate with your vehicle. If you have more than one vehicle associated with your Dash account, ordering parking sessions through SMS text messages can be made simpler by using the Short Reference instead of the registration number.
For example, if you have multiple vehicles such as a Ford (with a short reference of F1) and a Vauxhall (with a short reference of V1) and the Ford has been setup as your primary vehicle you can still park your Vauxhall by sending an SMS text message in the following format:
PARK [LOCATION CODE] [AMOUNT OF TIME] [SHORT REFERENCE]
So, to park in location 1920 for 2 hours and 30 minutes with your Vauxhall you would text:
"PARK 1920 0230 V1" to 80010
You can change the Short Reference by editing the existing one from the Vehicle Details menu and choosing your own.
21. I have more than 1 mobile phone that I have registered with the same email address and have forgotten my login details?
If you have more than 1 mobile phone associated with the same email address enter
your mobile phone number in the forgotten details page and your user ID and password
will be sent to your mobile phone.
General
22. Is it safe to make payments like this via a mobile phone?
Yes. You only have to enter your credit or debit card details when you first set up your account. They are stored in a PCI (Payment Card Industry) compliant system in a secure environment. These details are encrypted and do not have to be re-entered, displayed, or spoken during a transaction. The details are not sent via SMS text messages. Your Dash account can also be protected by a PIN of your choice.
23. The instructions on the pay and display signage say I need to display the ticket? Does that still apply when I pay using Dash?
When you use Dash you no longer need to display anything in your vehicle. The Parking Attendant or Civil Enforcement Officers' handheld computer automatically downloads a list of all vehicle registrations which are paid to ensure you don't get a Parking Ticket or Penalty Charge Notice.
24. My phone battery has run out or I have no mobile phone signal. What if I can't pay for or top up my parking?
In the event that your battery runs out or you have no mobile phone signal before you manage to pay for or extend your parking session, you can try calling from another phone and manually enter your mobile phone number, otherwise you must find an alternative payment method or find a different location to ensure you are parked legally.
25. Can I move my vehicle to another location to continue parking using the same parking session?
No, a parking session is not transferable between different parking locations using Dash.
26. Am I charged for receiving SMS text messages and/or email messages which are not generated as a result of a transaction?
No, you are not charged for receiving any SMS text messages and/or email messages which are related to User ID/Password reminders or information on additional products and services.